International Casino Host
Description:
Hire on Bonus $2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more.
The bonus will be paid out in equal $665/$670 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
$52,000 annual salary, plus a lucrative quarterly bonus structure.
Summary:
To identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.
Responsible for a high level of guest service as described in your department's guest service standards.
RESPONSIBILITIES - Acquire, maintain and grow diverse player base.
- Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns) - Floor prospect for players of extreme High-Value - Assist with sales goals and target developments - Organize, categorize and maintain all players in assigned book of business - Analyze player profiles for sales calls and expedite appropriate quota of sales calls - Fill assigned block of hotel rooms - Create VIP event invite lists based on sales goals and strategies and fill events via sales calls - Attend sales meetings and training sessions - Review and analyze sales and tracking reports - Review overdue trip report lists (significant decliners) for prompt action letters and sales calls - Call/mail list of assigned inactive High-Value players - Identify and greet in-house coded players - Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.
) - Answers calls and handle player correspondence - Expedite player requests and reservations and fulfill player requests for comps - Accompany guests to amenity functions (dining, golf, etc.
) - Perform customer recovery as needed, based on player value - Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.
).
- Coordinate with internal business partners to retain players across High-Value player segments - Ensure player development floor office and casino floor are covered at all times - Assist in planning Asian culture driven events - Network within the Asian culture to drive business and networking opportunities QUALIFICATIONS Required:
- High School Diploma/GED or equivalent experience - 2-years' experience in casino marketing or other comparable casino guest service position preferably as a Casino Host - Diverse cultural knowledge and ethnic background, including but not limited to the Asian culture Skills Required:
- Strong computer skills including spreadsheets - Bi-lingual in Chinese or Vietnamese - Accurate and detail-oriented - Highly organized and ability to adapt quickly to changing priorities - Excellent written, verbal and interpersonal communication skills - Must be able to read and write English - Proven to accurately type 35 wpm - Proficient at phone systems and computer applications Recommended Skills Adaptability Attention To Detail Chinese Coordinating English Interpersonal Communications Estimated Salary: $20 to $28 per hour based on qualifications.
Hire on Bonus $2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more.
The bonus will be paid out in equal $665/$670 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
$52,000 annual salary, plus a lucrative quarterly bonus structure.
Summary:
To identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.
Responsible for a high level of guest service as described in your department's guest service standards.
RESPONSIBILITIES - Acquire, maintain and grow diverse player base.
- Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns) - Floor prospect for players of extreme High-Value - Assist with sales goals and target developments - Organize, categorize and maintain all players in assigned book of business - Analyze player profiles for sales calls and expedite appropriate quota of sales calls - Fill assigned block of hotel rooms - Create VIP event invite lists based on sales goals and strategies and fill events via sales calls - Attend sales meetings and training sessions - Review and analyze sales and tracking reports - Review overdue trip report lists (significant decliners) for prompt action letters and sales calls - Call/mail list of assigned inactive High-Value players - Identify and greet in-house coded players - Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.
) - Answers calls and handle player correspondence - Expedite player requests and reservations and fulfill player requests for comps - Accompany guests to amenity functions (dining, golf, etc.
) - Perform customer recovery as needed, based on player value - Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.
).
- Coordinate with internal business partners to retain players across High-Value player segments - Ensure player development floor office and casino floor are covered at all times - Assist in planning Asian culture driven events - Network within the Asian culture to drive business and networking opportunities QUALIFICATIONS Required:
- High School Diploma/GED or equivalent experience - 2-years' experience in casino marketing or other comparable casino guest service position preferably as a Casino Host - Diverse cultural knowledge and ethnic background, including but not limited to the Asian culture Skills Required:
- Strong computer skills including spreadsheets - Bi-lingual in Chinese or Vietnamese - Accurate and detail-oriented - Highly organized and ability to adapt quickly to changing priorities - Excellent written, verbal and interpersonal communication skills - Must be able to read and write English - Proven to accurately type 35 wpm - Proficient at phone systems and computer applications Recommended Skills Adaptability Attention To Detail Chinese Coordinating English Interpersonal Communications Estimated Salary: $20 to $28 per hour based on qualifications.
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