Public Service Associate - Service & License Center
Dakota County, Minnesota Dakota County, Minnesota Burnsville, MN Burnsville, MN Full-time Full-time $41,635 - $65,055 a year $41,635 - $65,055 a year 2 days ago 2 days ago 2 days ago General Description POSTING TYPE:
Open Competitive DEPARTMENT:
Service and License Center HOURS:
Full-time PREFERRED HIRING RANGE:
$41,635 - $46,840 SALARY RANGE:
$41,635 - $65,055 (Grade 104) LOCATION:
Various locations; current opening at the Burnsville License Center UNION:
Non-Union CLOSE DATE:
4:
30 p.
m.
on 11/27/2023 The Public Service Associate is responsible for performing a wide variety of daily customer service-oriented job functions involving the specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs.
Responsible for performing a variety of technical duties including cash receipting, vital statistic recording, posting of financial information, processing of documents, providing property tax information, and other general office duties.
Currently we have one Public Service Associate opening at the Burnsville License Center.
However, this list may be used for future vacancies for various locations for up to 3 months.
Minimum Qualifications High school diploma or equivalent GED, AND Two years office experience, which MUST include:
working directly with the public in an office setting, AND working with personal computers in an office setting.
PREFERRED EXPERIENCE BEYOND MINIMUM
Qualifications:
Up to two (2) years of experience working in a customer service setting.
Duties & Responsibilities These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification.
Regular attendance according to the position's management approved work schedule is required for all positions.
Respond to and provide timely and effective service to and wide variety of public inquiries by phone or in person.
Assess and determine the appropriate action for each customer contact.
Assist customers in processing Vital Records.
May be called on to assist other County Service and License Centers.
Provide complete and accurate technical information relating to licensing, vital statistics.
Coordinate with internal and external contacts for efficiency and accuracy when asked.
Review documents and applications for accuracy and compliance with statutes.
Determine whether documents to be recorded have the required information.
Approve, deny, or return applications or documents, as appropriate.
Process the records and applications by entering information into proper computer system.
Appropriately amend, index and file documents.
Understand and interpret terminology.
Receipt a variety of payments and service fees.
Correctly calculate license fees and complete tax calculations.
Prepare estimates and communicate information to customers.
Process transactions in a cash collection system using proper revenue codes, validate receipts and documents, process overpayments.
Balance receipts and reports daily.
Determine and update public and non-public records utilizing technical applications.
Perform duties such as proofing, verifying information, and preparing mailings.
Process outgoing mail and distribute incoming U.
S.
and interoffice mail.
Assist in training of new staff.
Draft correspondence, complete forms, create charts, and compose documents using correct grammar.
Follow-up on correspondence.
Instruct and assist customers to access property information and archived records on public information terminals.
ESSENTIAL JOB FUNCTIONS:
Duties 1 through 4 are essential functions.
Knowledge, Skills & Abilities and Work Environment Ability to prioritize and organize work, meet deadlines, process work in an efficient manner and maintain a positive attitude in a busy work environment.
Knowledge and understanding of office procedures, regulations, Minnesota statutes and rules, procedures and practices of various types of licenses, vital statistics, elections, property records and property taxes.
Ability to establish and maintain effective working relationships with other employees and the general public.
Understand and administer statutory and department policies and requirements.
Ability to listen carefully.
Excellent verbal and written communication skills.
Knowledge of business English, grammar and mathematics.
Ability to understand and explain in layperson terms:
instructions, policies, statutes, rules, procedures and systems to the general public.
Ability to analyze information and make decisions.
Knowledge of basic accounting principles, practices and procedures.
Ability to operate a personal computer and various office machines.
WORK ENVIRONMENT:
Work is performed within a County office building.
Lifting requirement of up to 25 pounds on an occasional basis.
Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating or computer work.
Equipment used may include, but is not limited to computer, calculator, telephone, copy and fax machine.
SELECTION PROCESS:
The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted.
The top scoring candidates will be forwarded to the hiring department for further consideration.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives.
The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Open Competitive DEPARTMENT:
Service and License Center HOURS:
Full-time PREFERRED HIRING RANGE:
$41,635 - $46,840 SALARY RANGE:
$41,635 - $65,055 (Grade 104) LOCATION:
Various locations; current opening at the Burnsville License Center UNION:
Non-Union CLOSE DATE:
4:
30 p.
m.
on 11/27/2023 The Public Service Associate is responsible for performing a wide variety of daily customer service-oriented job functions involving the specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs.
Responsible for performing a variety of technical duties including cash receipting, vital statistic recording, posting of financial information, processing of documents, providing property tax information, and other general office duties.
Currently we have one Public Service Associate opening at the Burnsville License Center.
However, this list may be used for future vacancies for various locations for up to 3 months.
Minimum Qualifications High school diploma or equivalent GED, AND Two years office experience, which MUST include:
working directly with the public in an office setting, AND working with personal computers in an office setting.
PREFERRED EXPERIENCE BEYOND MINIMUM
Qualifications:
Up to two (2) years of experience working in a customer service setting.
Duties & Responsibilities These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification.
Regular attendance according to the position's management approved work schedule is required for all positions.
Respond to and provide timely and effective service to and wide variety of public inquiries by phone or in person.
Assess and determine the appropriate action for each customer contact.
Assist customers in processing Vital Records.
May be called on to assist other County Service and License Centers.
Provide complete and accurate technical information relating to licensing, vital statistics.
Coordinate with internal and external contacts for efficiency and accuracy when asked.
Review documents and applications for accuracy and compliance with statutes.
Determine whether documents to be recorded have the required information.
Approve, deny, or return applications or documents, as appropriate.
Process the records and applications by entering information into proper computer system.
Appropriately amend, index and file documents.
Understand and interpret terminology.
Receipt a variety of payments and service fees.
Correctly calculate license fees and complete tax calculations.
Prepare estimates and communicate information to customers.
Process transactions in a cash collection system using proper revenue codes, validate receipts and documents, process overpayments.
Balance receipts and reports daily.
Determine and update public and non-public records utilizing technical applications.
Perform duties such as proofing, verifying information, and preparing mailings.
Process outgoing mail and distribute incoming U.
S.
and interoffice mail.
Assist in training of new staff.
Draft correspondence, complete forms, create charts, and compose documents using correct grammar.
Follow-up on correspondence.
Instruct and assist customers to access property information and archived records on public information terminals.
ESSENTIAL JOB FUNCTIONS:
Duties 1 through 4 are essential functions.
Knowledge, Skills & Abilities and Work Environment Ability to prioritize and organize work, meet deadlines, process work in an efficient manner and maintain a positive attitude in a busy work environment.
Knowledge and understanding of office procedures, regulations, Minnesota statutes and rules, procedures and practices of various types of licenses, vital statistics, elections, property records and property taxes.
Ability to establish and maintain effective working relationships with other employees and the general public.
Understand and administer statutory and department policies and requirements.
Ability to listen carefully.
Excellent verbal and written communication skills.
Knowledge of business English, grammar and mathematics.
Ability to understand and explain in layperson terms:
instructions, policies, statutes, rules, procedures and systems to the general public.
Ability to analyze information and make decisions.
Knowledge of basic accounting principles, practices and procedures.
Ability to operate a personal computer and various office machines.
WORK ENVIRONMENT:
Work is performed within a County office building.
Lifting requirement of up to 25 pounds on an occasional basis.
Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating or computer work.
Equipment used may include, but is not limited to computer, calculator, telephone, copy and fax machine.
SELECTION PROCESS:
The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted.
The top scoring candidates will be forwarded to the hiring department for further consideration.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives.
The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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